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Senior Loan Servicer

Location: Laurel, MD

About Us


Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you!


Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been recognized by The Washington Post and the Baltimore Sun as a Top Workplace, by Forbes magazine as the #1 Bank in Maryland, as well as by American Banker as a Best Bank to Work For. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships.


To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career.


About The Job

Sandy Spring Bank is currently recruiting for a Senior Loan Servicer in the Loan Servicing.  If you are the chosen candidate, you will be responsible for performing a variety of duties related to servicing new and existing Commercial, Consumer and Mortgage loans.  Includes functions such as loan boarding (booking) of complex deals such as Forebearance Agreements, Workouts, SWAPs and Participations.  Responsible for researching complex problems and providing output which can be used to train the team and others.  Root cause analysis and risk prevention should be a focus of these efforts. 

This role is expected to participate in projects at both the enterprise and department levels.  This role is also expected to work closely with peers to achieve optimal results.  An individual in this role will be required to identify and recommend changes to processes to ensure scalable and efficient processing within the team.



Areas of focus:


  • Daily Life of Loan Servicing Tasks

Accurately booking of new loans and modifications to the core system IBS. Review applicable loan documents and be able to recognize all information necessary for the proper set up. This may include corrections identified by the Quality Assurance review.  Process loan payment, payoffs and advances for Commercial, Consumer and Residential loans.  Review and monitor various quality assurance reports.  Assists management with monitoring daily workflow to ensure work in evenly distributed.

  • Problem Solving

Takes ownership of problems escalated through internal and external sources.  This may include issues related to booking or servicing of Commercial, Consumer and Residential loans.  May also be responsible for research and resolution of financial transactions impacting the banks books and records.  Identifies and facilitates process changes with broader viewpoint in mind.

  • Project Support

Participates as a SME in enterprise level projects, interacting closely with Project Management Office (PMO) as needed.  May also lead department level projects with partners from across the broader organization.  Responsible for representing the team’s broader vision through these projects

  • Teamwork

Assists other team member in Loan Servicing as needed. 

  • Other duties as assigned.



Required Skills:


·         Problem solving skills are necessary to find solutions to problems that are technically complex and require interpretation, analysis, and understanding of bank systems.  Must be able to multi-task and handle large volumes of work while maintaining accuracy.

·         Highly detail oriented with a critical degree of accuracy regarding data entry and analysis; good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.

·         Must be a team player and also accomplish tasks independently.  Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

·         Ability to operate standard office equipment such as calculator, copier, etc.   Experience using personal computers systems including Microsoft Office Excel Microsoft Word and database applications required.

·         Position requires 5-7 years’ work experience in loan servicing or related banking experience.   A candidate should have experience with system conversions either having served as a SME or have responsibility for post conversion monitoring activities.   A candidate should be familiar with root cause analysis and remediation practices associate with a commercial, consumer or mortgage portfolios.   Position requires familiarity with general accounting principles common to the banking industry.

·         Position requires external and internal contact in seeking or supplying routine information.  Appropriate interpersonal and telephone skills needed to maintain a positive rapport throughout the organization

Sandy Spring Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We maintain a drug-free workplace environment.

Sandy Spring Bank requires COVID-19 vaccination(s) as a condition of employment for all employees.  Submission of Covid-19 Vaccination Card is required if hired.  Accommodations may be available for those who are unable to be vaccinated for medical or religious reasons.

If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.