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Senior Customer Information System Specialist

Location: Columbia, MD

About Us

Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of clients and communities in the Washington, D.C. region for 150 years?  If so, Sandy Spring Bank may be the perfect fit for you!

Sandy Spring Bank is a growing financial services company focused on creating remarkable experiences for our employees, clients, shareholders and communities.  We are proud to be recognized by The Washington Post and the Baltimore Sun as a 2019 Top Workplace, as well as Forbes magazine as the #1 Bank in Maryland for 2019. It is our employees who play an integral role in shaping who we are as a company and upholding what matter most to us: people and relationships.

To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify.  We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities.  We are proud to offer those, and so much more, making Sandy Spring Bank a desirable place to work and build a career.

About The Job

Sandy Spring Bank is currently recruiting for a Senior CIS Specialist in the Deposit Operations Department. If you are the chosen candidate, you will be responsible for independently performing all work tasks processed by the CIS group, including customer and deposit account verification and maintenance and providing support on special projects and assignments. You will also be responsible for assisting with the updating of procedures and reviewing them for accuracy as well as acting as a Subject Matter Expert and provide support to branch personnel, employees of the CIS Group, other areas of Deposit Operations and other internal departments as needed. Also, you will assist with resolving problems and answering questions for team members and internal clients and build relationships with internal partners and promotes teamwork at all times.


Areas of focus:

·       Review new and updated account documentation, articles, beneficial ownership, and numerous account supporting documents for accuracy and compliance with regulatory requirements (CIP, IRS Reporting, etc.). Perform core updates on client records, deposit and CD accounts, cards, safe deposit boxes, and automatic transfers. Follow procedures for reviewing address changes to minimize the chance of fraud. Perform mass updates for requests obtained through retail online banking platform.2

·       Ensure all required documentation is reviewed and corrected to meet the bank’s requirements for the Customer Identification Program and policies and procedures surrounding account opening and documentation. Following the Customer Identification Program policy, track issues, and errors in the core to minimize risk and meet regulatory and bank requirements. Place a high degree of emphasis on accuracy and speed when completing verification.

·       Independently process name and address changes, account and customer maintenance, and online banking updates. Establish, update, and delete overdraft and automatic transfer requests, following existing policies and procedures.

·       Act as a mentor to new employees, and assist with training on all job responsibilities completed within the CIS Group in accordance with established policies and procedures  .Assist with the updating of policies and procedures as needed. Assist with special projects and assignments that require research, analysis, and updating of account, customer, online banking, debit cards, and/or transfer records. Represent the department on various task forces and work groups.

·       Ensure all work is completed timely, accurately and according to the procedures. Assist other team members when needed. Adhere to the Sandy Spring core values to create a remarkable experience for both our internal and external clients.

Required Skills: 

·       Position requires 3 to 4 years work experience in a CIS working environment or in a branch platform area with emphasis on understanding account opening and maintenance, account relationships, business entities, and account documentation.

·       Accuracy and attention to detail required and the ability to organize and prioritize work to meet scheduled deadlines.

·       Must have thorough knowledge of regulations pertaining to account ownership, Customer Identification Program requirements, and tax reporting, including B notices, W8-BEN, and W9 certification rules.

·       The ability to process a high volume of work proficiently within quality guidelines while maintaining an organized work area.

·       Ability to use a PC and Microsoft Office products such as Excel, Word and Access is required with an intermediate skill level to perform inquiries, verify information and to accurately input data.

·       Excellent verbal and written communication skills are required. Must be able to explain problems clearly and interact in a professional and positive manor.

·       Work requires independent thinking and judgment to resolve problems and to communicate the resolutions with the supervisor or to ask for assistance when needed.
Analytical ability is required in researching and analyzing data and finding resolutions to problems.

Sandy Spring Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We maintain a drug-free workplace environment.

Sandy Spring Bank requires COVID-19 vaccination(s) as a condition of employment for all employees.  Submission of Covid-19 Vaccination Card is required if hired.  Accommodations may be available for those who are unable to be vaccinated for medical or religious reasons.

If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.